Terms and Conditions

SparkleManager — Last updated: May 20, 2026

These Terms and Conditions (“Agreement”) govern your access to and use of the SparkleManager software and services (the “Service”) provided by SparkleManager (“Company”, “we”, “us”).

By creating an account or using the Service, you (“User”, “you”) agree to be bound by this Agreement. This is a legally binding contract.

1. Eligibility and Account

  • You must be at least 18 years of age to use the Service.
  • The Service is intended for business use (B2B) only.
  • You agree to provide accurate and complete information when creating your account and to keep this information up to date.
  • You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

2. Grant of License

Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service for your internal business purposes.

3. Company Intellectual Property

We retain all right, title, and interest in and to the Service, including all underlying software, code, branding, logos, and materials provided by us (“Company IP”). You may not use, copy, modify, or distribute the Company IP without our express written permission.

4. Your Customer Data

You input information about your clients, including schedules and business records, into the Service (“Customer Data”).

A. Ownership: You retain all right, title, and interest in and to your Customer Data. We do not own your Customer Data.

B. Limited License to Us: You grant us a limited, worldwide, royalty-free license to host, process, store, and display your Customer Data solely for the purpose of providing and maintaining the Service for you.

C. Your Responsibility: You are solely responsible for the accuracy, legality, and quality of your Customer Data. You represent and warrant that you have all necessary rights, consents, and permissions to collect and use your Customer Data within the Service in compliance with all applicable laws (including UK data protection laws).

5. Data Processing

By using the Service, you (as the “Data Controller”) instruct us (as the “Data Processor”) to process your Customer Data on your behalf. This Agreement incorporates our Data Processing Agreement (DPA) which sets out our mutual obligations under UK data protection law.

6. Acceptable Use

You agree not to use the Service to:

  • Conduct any illegal or fraudulent activities.
  • Upload or transmit any viruses, malware, or other malicious code.
  • Harass, threaten, or harm others.
  • Attempt to reverse-engineer, decompile, or disassemble the Service.
  • Send unsolicited communications or “spam.”
  • Resell or sublicense the Service to any third party.
  • Violate any other applicable law or regulation.

7. Fees, Payment, and Subscription

  • Subscriptions: The Service is billed on a subscription basis (monthly or annually). Fees are fixed for the single subscription tier.
  • Payment: We use Stripe for payment processing. All fees are due in advance.
  • Non-Payment: If subscription fees are not paid on time, we reserve the right to suspend your access to the Service. During suspension, you may lose the ability to edit or view your Customer Data until payment is made.
  • Refunds: All fees are non-refundable, except in extreme scenarios where the Service was non-functional and unusable, to be determined at our sole discretion.

8. Termination

  • Termination by You: You may terminate this Agreement at any time by cancelling your subscription in your account settings or by emailing us at hello@sparklemanager.co.uk.
  • Termination by Us: We may suspend or terminate your account and this Agreement immediately if you breach any part of this Agreement or fail to pay your subscription fees.
  • Effect of Termination: Upon termination, your license to use the Service will cease. We will permanently delete all of your Customer Data from our systems within 30 days of termination.

9. Disclaimers and Limitation of Liability

Disclaimer:THE SERVICE IS PROVIDED “AS-IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SPARKLEMANAGER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL BE LIMITED TO THE TOTAL FEES YOU PAID TO US IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10. Governing Law and Dispute Resolution

Governing Law: This Agreement shall be governed by and construed in accordance with the laws of England and Wales.

Dispute Resolution: In the event of a dispute, the parties agree to first attempt to resolve it informally by contacting each other. If the dispute is not resolved within 30 days of the first communication, it shall be settled by binding arbitration in London, UK.

11. General

  • Changes to Terms: We reserve the right to modify this Agreement at any time. We will provide you with reasonable notice of any material changes.
  • Entire Agreement: This Agreement (including the incorporated Data Processing Agreement) constitutes the entire understanding between you and us.
  • Contact: For any questions about these Terms, please contact hello@sparklemanager.co.uk.
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